American Home Furnishing Large item Brand - Exclusive delivery Service for Overweight and Oversized Trucks

Customer background

A medium to large-sized brand deeply rooted in the US Home furnishing market, mainly dealing in outdoor furniture, fitness equipment, and large household appliances. The weight of a single shipment is 50-300kg. It focuses on offline and online channels such as Wayfair and Home Depot, with a monthly order volume of over 3,000 shipments.

Core pain point

1. Oversized goods lack compliant transportation qualifications. Ordinary express delivery companies refuse to accept them. The quotations of third-party trucks are chaotic and the delivery time is not guaranteed.

2. For residential address delivery, a tailboard and reservation service are required. Multiple delivery failures have occurred, and the customer negative review rate is as high as 15%.

3. Reverse logistics is difficult, returns and exchanges cannot be quickly returned to the warehouse for inspection, and inventory loss is severe.

WEDO customized solutions

1. Compliant transportation: A fleet of licensed trucks in the United States, with oversized cargo transportation permits, covering both residential and commercial addresses for dual-scenario delivery.

2. Value-added service support: We offer one-stop services including tailboard unloading, on-site installation, and scheduled delivery, catering to the consumption habits of European and American terminals.

3. Reverse warehousing and distribution closed loop: Within 48 hours of return or exchange, we will pick up the goods at your door. After they are returned to the warehouse, they will be quickly inspected, refurbished and put on the shelves to activate the slow-moving inventory.

Implementation results

The success rate of large item delivery is 100%, and the rate of secondary delivery has dropped to 0. The terminal customer satisfaction rate increased by 30%, and the logistics cost was reduced by 18% compared to the industry average, successfully helping the brand expand into the lower-tier markets in the southern United States.