A Leading cross-border auto parts Seller in North America: Integrated warehouse and distribution across the United States + Dedicated truck delivery service

Customer background

A locally registered auto parts brand in the United States, mainly dealing in auto modification parts and consumable parts, covering all channels including Amazon, eBay, and independent websites. With an average monthly shipment volume of over 3,000 pallets, its core customer base is distributed in the western United States and the industrial belt between the United States and China. It has extremely high requirements for the stability of delivery time, the safety of large item transportation, and B2B whole vehicle delivery.

Core pain point

1. Third-party warehousing and distribution splitting services, with a disconnection between warehousing and truck delivery, frequent order cancellations and delays during peak seasons;

2. Large auto parts are overweight and out of specification, with high express delivery costs, a damage rate of 8%, and significant pressure on after-sales compensation.

3. Replenishment is carried out in multiple regions across the United States without unified capacity scheduling, resulting in slow inventory turnover and a persistently high out-of-stock rate.

WEDO customized solutions

1. Localized layout: The goods are stored in front of the WEDO West Coast Warehouse and the US-China warehouse. The dual-warehouse linkage covers 90% of the auto parts consumption market in the United States.

2. Self-operated truck fulfillment: Utilizing a self-operated truck fleet in the United States, we offer LTL less-than-truckload/FTL full truckload customized delivery services, with dedicated routes connecting to auto parts markets and repair shops.

3. Full-chain control: The WMS system synchronizes inventory in real time, the local team provides continuous coordination, customized reinforced packaging, and appoint-based unloading to avoid secondary delivery.

Implementation results

It takes 24 to 48 hours to reach the core areas across the United States, and 3 days to reach remote areas. The comprehensive logistics cost has been reduced by 22%, and the goods damage rate has dropped below 0.5%. During the peak season, there were no missed orders. The order fulfillment rate remained stable at 99.8%, and customers renewed their cooperation for over three years.